Delivery & Returns
Deadline and terms (summary, full terms in the « general conditions of sale »)
The non-professional client has a period of 14 days from receipt of the order to exercise his right of withdrawal from BOSTEM, without having to justify his decision. Beyond this period of fourteen (14) days, the sale is firm and final.
The Product must be returned in its original packaging, in its original condition, new, unworn (beyond fitting), unwashed.
The return of the products is the responsibility of the customer and is at his own risk.
Refund of Products returned under the right of withdrawal
The reimbursement of the order by BOSTEM is made no later than fourteen (14) days from the date on which it is informed of the customer's decision to retract.
However, the refund is subject to BOSTEM having been able to recover the product subject of the return and the refund request.
- The BOSTEM company makes the repayment using the same means of payment as used for the payment of the order.
- If the Customer does not comply with these Terms & conditions, BOSTEM will not be able to refund the products concerned. In all cases, the return costs are in charge of the company BOSTEM if the product delivered to the customer is different from the product ordered or in case of product defect.